Frequently Asked Questions

Starting a project is easy! Simply click the "Start Your Project" button and our comprehensive project form will guide you through describing your requirements. You can select from our extensive list of features and provide detailed specifications for your project. You'll receive a preliminary estimate immediately, and one of our project managers will reach out to discuss your needs in detail.

Alternatively, you can contact us directly and we'll help you get started.

We provide a cost estimate as you select features and timeline. However, our team typically adjust the estimated cost after you submit your project. To provide an accurate quote, we typically need:

• A description of your project goals and requirements
• Any existing designs, mockups, or wireframes (if available)
• Your target launch timeline
• Information about your target audience
• Any specific features or integrations you need

Don't worry if you don't have all the details figured out - our team can help you refine your requirements during our discovery process.

Project timelines vary based on complexity:

• Simple websites: 2-4 weeks
• Custom web applications: 8-16 weeks
• Mobile applications: 12-20 weeks
• Enterprise solutions: 16+ weeks

During our initial consultation, we'll provide a detailed timeline specific to your project requirements.

We offer a comprehensive range of development services, combining human expertise with smart technology for fast and efficient delivery:

• Web Development: Custom websites, web applications, e-commerce platforms
• Mobile Development: iOS, Android, and cross-platform mobile apps
• UI/UX Design: User research, wireframing, prototyping, and visual design
• Cloud Solutions: AWS, Google Cloud, Azure deployment and management
• API Development: RESTful APIs, GraphQL, third-party integrations
• Maintenance & Support: Ongoing support, updates, and optimization

Our pricing is based on several factors:

• Project scope and complexity
• Number of features and integrations required
• Design requirements
• Timeline and urgency
• Ongoing support needs

We offer fixed-price quotes for well-defined projects and time-and-materials pricing for projects that may evolve. All projects include a detailed proposal with transparent pricing before any work begins.

Yes! We understand that development projects are an investment. We offer flexible payment options:

• Milestone-based payments: Pay as we complete each phase
• Monthly payment plans: Spread the cost over the project duration
• Net-30 terms: Available for established businesses

Typically, we require a 25-30% deposit to begin work, with the remainder split across milestones or upon completion.

We accept multiple payment methods for your convenience. For payment security, we only process via the payment gateway leader, Stripe:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Stripe

For international clients, we can accommodate various currencies.

We follow an agile development methodology with these key phases:

1. Discovery: Understanding your requirements and goals
2. Planning: Creating project roadmap and technical specifications
3. Design: UI/UX design with your feedback and approval
4. Development: Building your solution in iterative sprints
5. Testing: Comprehensive QA and user acceptance testing
6. Launch: Deployment and go-live support
7. Support: Ongoing maintenance and updates

Throughout the process, you'll have regular check-in meetings and access to a project dashboard to track progress.

Communication is key to successful projects. We provide:

• Weekly status updates: Email summaries of progress and next steps
• Project dashboard: Real-time access to project status, milestones, and deliverables
• Regular meetings: Scheduled video calls to discuss progress and gather feedback
• Dedicated project manager: A single point of contact for all your questions
• Slack/Teams integration: Quick communication for day-to-day questions

We understand that requirements can evolve. Our agile process accommodates changes:

• Minor adjustments within scope are handled at no additional cost
• Significant changes are documented in a change request
• We'll discuss timeline and cost implications before proceeding
• All changes are tracked and documented

We recommend keeping a "wish list" of features for future phases to avoid scope creep while still capturing your ideas.

Yes! Upon completion of final payment:

• You own all custom code developed for your project
• You receive all source files, design assets, and documentation
• You have full rights to modify, distribute, or sell your product

Note: Third-party components (libraries, frameworks) remain under their respective licenses. We provide full documentation of all dependencies.

We work with a wide range of modern technologies:

• Frontend: React, Vue.js, Angular, Next.js, TypeScript
• Backend: Node.js, Python, PHP, Ruby on Rails, .NET
• Mobile: React Native, Flutter, Swift, Kotlin
• Database: PostgreSQL, MySQL, MongoDB, Redis
• Cloud: AWS, Google Cloud, Azure, Vercel
• CMS: WordPress, Strapi, Contentful

We select the best technologies for your project's specific needs.

Security is built into every phase of our development process:

• Secure coding practices: OWASP guidelines, input validation, SQL injection prevention
• Authentication & authorization: Industry-standard protocols (OAuth 2.0, JWT)
• Data encryption: SSL/TLS for transit, AES-256 for data at rest
• Regular security audits: Vulnerability scanning and penetration testing
• Compliance: GDPR, HIPAA, PCI-DSS as required
• Secure infrastructure: Firewalls, DDoS protection, regular patching

We can also arrange third-party security audits for enterprise clients.

Yes! We specialize in integrations with:

• CRM systems (Salesforce, HubSpot, etc.)
• Payment processors (Stripe, PayPal, Square)
• Email platforms (Mailchimp, SendGrid, etc.)
• Analytics tools (Google Analytics, Mixpanel)
• Social media platforms
• Custom APIs and legacy systems

During discovery, we'll map out all required integrations and ensure seamless connectivity.

Absolutely! We offer several support options:

• 30-day warranty: Included with all projects for bug fixes
• Monthly maintenance plans: Regular updates, monitoring, and support
• On-demand support: Pay-as-you-go for occasional needs
• Enterprise SLAs: Priority support with guaranteed response times

Most clients opt for our monthly maintenance plan which includes hosting management, security updates, and a set number of development hours.

Our response times depend on your support plan:

• Critical issues (site down): Within 1-4 hours
• High priority: Within 1 business day
• Normal priority: Within 2-3 business days
• Low priority/enhancements: Within 1 week

Enterprise clients receive priority response times as defined in their SLA.

Yes! We provide comprehensive hosting solutions:

• Cloud hosting setup and optimization (AWS, GCP, Azure)
• Server monitoring and maintenance
• SSL certificate management
• Database backup and disaster recovery
• Performance optimization and scaling
• 99.9% uptime SLA available

We can work with your existing hosting or set up and manage new infrastructure.

Our affiliate program rewards you for referring new clients:

1. Sign up for free through our affiliate portal
2. Receive your unique referral link and marketing materials
3. Share with your network
4. Earn commission when referrals become paying clients

We provide a dashboard to track your referrals, clicks, and earnings in real-time.

We offer competitive, tiered commission rates:

• Starter (0-5 referrals): 10% of first project value
• Pro (6-15 referrals): 15% of first project value
• Elite (16+ referrals): 20% of first project value + bonuses

Commissions are paid within 30 days of project payment receipt. No cap on earnings!

We welcome various types of partners:

• Agency Partners: Design and marketing agencies looking to offer development services
• Technology Partners: SaaS companies seeking integration partners
• Referral Partners: Consultants and influencers in the tech space

Whether you have a large audience or just know a few businesses that need development help, we'd love to work with you.

Once your project begins, you'll receive login credentials for our client portal where you can:

• View project progress and milestones
• Access all project documents and deliverables
• Communicate with your project team
• View and pay invoices
• Submit support requests

Simply visit our website and click "Login" or go directly to your dashboard URL provided in your welcome email.

You can update your billing information in several ways:

• Log into your client portal and go to Settings > Billing
• Contact your project manager directly
• Email our billing team at billing@fijara.com

For security reasons, we may verify your identity before making changes to payment methods.

We stand behind our work:

• Before development: Full refund of deposit if we agree the project isn't a fit
• During development: Pro-rated refund based on work completed
• After delivery: 30-day warranty for bug fixes at no cost

We work hard to ensure satisfaction throughout the project. If issues arise, we prefer to resolve them rather than process refunds.

Yes, we provide complete billing documentation:

• Detailed invoices for all payments
• Payment receipts upon successful transactions
• Annual statements for your records
• Custom invoicing for enterprise clients

All invoices are available in your client portal and are also sent via email.