Privacy Policy
Fijara ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information when you use our website, applications, and services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Services.
This policy applies to all users of our platform, including clients, affiliates, and visitors. It does not apply to third-party websites or services linked from our platform.
Information You Provide
- Account Information: Name, email address, phone number, company name
- Project Information: Project requirements, files, communications
- Payment Information: Billing address, payment method details (processed securely by our payment providers)
- Communications: Messages, support requests, feedback
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: General geographic location based on IP address
- Cookies: Session and persistent cookies for functionality and analytics
Information from Third Parties
We may receive information from third-party services you connect to your account, business partners, and publicly available sources.
Providing Services
We use your information to create and manage your account, process and deliver your projects, facilitate communication between you and our team, provide customer support, and process payments and invoices.
Service Improvement
We analyze usage patterns to improve our platform, develop new features and services, train our AI systems using anonymized data, and conduct research and analytics.
Communication
We may contact you for service-related notifications, marketing communications (with your consent), surveys and feedback requests, and security alerts.
We do not sell your personal information. We may share your data with:
Service Providers
- Payment Processors: Stripe, Paystack for secure payment handling
- Cloud Providers: DigitalOcean for hosting and infrastructure
- Email Services: For transactional and marketing emails
- Analytics: To understand and improve service usage
Other Circumstances
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law, court order, or government request
- Protection: To protect rights, safety, and property of Fijara and users
- With Your Consent: When you give explicit permission
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 2 years |
| Project files | Duration of project + 3 years |
| Payment records | 7 years (legal requirement) |
| Support communications | 3 years from last contact |
| Marketing preferences | Until you opt out |
| Analytics data | 26 months (anonymized) |
You may request earlier deletion of your data, subject to legal retention requirements.
We implement appropriate technical and organizational measures to protect your data:
- Encryption: TLS/SSL for data in transit; AES-256 for data at rest
- Access Controls: Role-based access, multi-factor authentication for staff
- Infrastructure: Secure cloud hosting with regular security audits
- Monitoring: 24/7 security monitoring and incident response procedures
- Training: Regular security awareness training for all staff
- Backups: Regular encrypted backups with secure storage
While we strive to protect your data, no method of transmission over the Internet is 100{}ecure. We cannot guarantee absolute security but will notify you of any breach affecting your data.
GDPR Rights (EU/EEA/UK Residents)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising rights
How to Exercise Your Rights
Email us at support@fijara.com or use the privacy settings in your account dashboard. We will respond within 30 days (or sooner as required by law).
We use cookies and similar technologies to enhance your experience:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, basic functionality | Session - 1 year |
| Functional | Preferences, language, personalization | 1 year |
| Analytics | Usage statistics, performance monitoring | 2 years |
| Marketing | Targeted advertising (with consent) | 90 days |
Managing Cookies
You can manage cookies through our cookie consent banner, your browser settings, or third-party opt-out tools. Note that disabling certain cookies may affect functionality.
We honor Do Not Track (DNT) signals where technically feasible.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs), data processing agreements, and compliance with applicable data protection frameworks.
Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will post the updated policy on our website with a new effective date
- For material changes, we will send an email notification
- We may display a notice in your account dashboard
- We will provide at least 30 days notice before significant changes take effect
The "Effective" date at the top indicates when changes were last made. Continued use of our Services after changes become effective constitutes acceptance of the updated policy.
We recommend reviewing this policy periodically to stay informed about how we protect your data.